LET'S NOT LEAVE YOU STRANDED
FREQUENTLY ASKED
FAQ | SIZING
Can I exchange if it doesn’t fit?
Yes! We accept exchanges and store credit for tops that are unworn and in original condition. Unfortunately, bottoms are final sale for hygiene reasons — but reach out if you need help. We’re always here to support you.
Please note that the return cost at the buyers expense. Feel free to reach out to us at any point if you have questions or concerns.
What if only the top or bottom doesn’t fit?
Tops can be exchanged; bottoms are final sale. If you’re in-between or unsure, send us a message — we’ll do our best to find a solution that works for you.
Do you offer returns or refunds?
Do you offer returns or refunds?
At this time, we offer exchanges or store credit on tops only. Because our bottoms are intimate wear, they’re final sale. We’re a small brand committed to sustainability, and this policy helps us minimize waste and excess inventory.
What if I ordered the wrong size?
If your top doesn’t fit, we’ll happily exchange it. For bottoms, we recommend double-checking our Size Guide before ordering. If you're unsure, just message us — we’ve got you.
How do I start an exchange?
Head to our Contact Us or Soft Muse page and send us your order details. We’ll guide you through the steps — easy and kind, always.
Do you offer refunds?
At this time, we don’t offer refunds — only exchanges or store credit for eligible tops. We’re a small, growing brand, and this helps us reduce waste and keep things sustainable.
What sizes do you offer?
We currently offer sizes XS to XXXL in our swimwear. For our First collect - Wander runs smaller than usual and what our future collections will be, we highly recommend sizing up for the tops. Our sizing guide is built with Canadian babes in mind — using inches first, plus international conversions to help you feel confident in your fit.
I heard sizing runs small — is that true?
For our first Wander Collection, the cup sizing runs 1–2 sizes smaller than we originally intended due to a manufacturing issue. We’re resolving this for future collections, but for now, we recommend sizing up in the top if you have a fuller bust or prefer more coverage.
What if it doesn’t fit?
First off — don’t stress, babe. We know shopping online can be tricky. If your piece doesn’t fit the way you hoped, we’ll do our best to make it right.
Head to our ''SOFT MUSE'' page, it is located at the header. You can send in a request and we will get back to you as soon as possible with a solution.
What if only the top or bottom doesn’t fit?
If your top doesn’t fit, we’re happy to exchange it. If your bottoms don’t fit, since they’re final sale, we recommend reaching out — we’ll see what we can do to support you. We’re a small brand, but we care deeply about our muses feeling confident in their swim.
How do I know what size to order?
Check out our Size Guide — it includes inches, cup sizes, hip-to-waist ratios, and more. Still unsure? Message us through our Contact Page or DM us @softgirlrecipe — we’re always happy to help you find your fit.
Where do you ship?
We currently ship across Canada, the U.S., and select international regions. Shipping costs and delivery times will vary depending on your location — you’ll see full details at checkout.
How long will it take to receive my order?
Once shipped, you’ll receive a tracking number to keep an eye on your order. Delivery windows vary, but you can expect your swim to ship within 3–10 business days.
Can I change or cancel my order?
If your order hasn’t shipped yet, email us at softgirlrecipe@gmail.com as soon as possible. We’ll do our best to catch it in time!
How do I take care of my swimwear?
To keep your swim in perfect condition:
Hand wash in cold water
Lay Flat to dry
Avoid harsh detergents, bleach, and wringing
This helps preserve the stretch, shape, and softness for seasons to come
Are you actually a sustainable brand?
We’re going to be real with you — sustainability is a big word, and as a new brand, we’re still learning what it truly means. From the beginning, we’ve done our best to make thoughtful choices, but we know there’s more to it than just using better fabrics.
Our mission is to one day fully embody what it means to be a sustainable brand — not just in materials, but in impact, production, and purpose. We’re proud to say that moving forward, all of our swimwear — including our upcoming one pieces — will be made using recycled nylon blends, and we’ll continue prioritizing planet-conscious decisions wherever we can.
That said, we believe in honesty: producing anything new still carries a footprint, and no brand creating new products can be truly “sustainable” without acknowledging that. Our values remain rooted in responsibility, transparency, and progress — not perfection.
We’re growing. We’re evolving. And we’re so grateful to have you with us as we build something that not only feels good, but does good, too.
Can I exchange if it doesn’t fit?
Yes! We accept exchanges and store credit for tops that are unworn and in original condition. Unfortunately, bottoms are final sale for hygiene reasons — but reach out if you need help. We’re always here to support you.
Please note that the return cost at the buyers expense. Feel free to reach out to us at any point if you have questions or concerns.
What if only the top or bottom doesn’t fit?
Tops can be exchanged; bottoms are final sale. If you’re in-between or unsure, send us a message — we’ll do our best to find a solution that works for you.
Do you offer returns or refunds?
Do you offer returns or refunds?
At this time, we offer exchanges or store credit on tops only. Because our bottoms are intimate wear, they’re final sale. We’re a small brand committed to sustainability, and this policy helps us minimize waste and excess inventory.
What if I ordered the wrong size?
If your top doesn’t fit, we’ll happily exchange it. For bottoms, we recommend double-checking our Size Guide before ordering. If you're unsure, just message us — we’ve got you.
How do I start an exchange?
Head to our Contact Us or Soft Muse page and send us your order details. We’ll guide you through the steps — easy and kind, always.
Do you offer refunds?
At this time, we don’t offer refunds — only exchanges or store credit for eligible tops. We’re a small, growing brand, and this helps us reduce waste and keep things sustainable.
What sizes do you offer?
We currently offer sizes XS to XXXL in our swimwear. For our First collect - Wander runs smaller than usual and what our future collections will be, we highly recommend sizing up for the tops. Our sizing guide is built with Canadian babes in mind — using inches first, plus international conversions to help you feel confident in your fit.
I heard sizing runs small — is that true?
For our first Wander Collection, the cup sizing runs 1–2 sizes smaller than we originally intended due to a manufacturing issue. We’re resolving this for future collections, but for now, we recommend sizing up in the top if you have a fuller bust or prefer more coverage.
What if it doesn’t fit?
First off — don’t stress, babe. We know shopping online can be tricky. If your piece doesn’t fit the way you hoped, we’ll do our best to make it right.
Head to our ''SOFT MUSE'' page, it is located at the header. You can send in a request and we will get back to you as soon as possible with a solution.
What if only the top or bottom doesn’t fit?
If your top doesn’t fit, we’re happy to exchange it. If your bottoms don’t fit, since they’re final sale, we recommend reaching out — we’ll see what we can do to support you. We’re a small brand, but we care deeply about our muses feeling confident in their swim.
How do I know what size to order?
Check out our Size Guide — it includes inches, cup sizes, hip-to-waist ratios, and more. Still unsure? Message us through our Contact Page or DM us @softgirlrecipe — we’re always happy to help you find your fit.
Where do you ship?
We currently ship across Canada, the U.S., and select international regions. Shipping costs and delivery times will vary depending on your location — you’ll see full details at checkout.
How long will it take to receive my order?
Once shipped, you’ll receive a tracking number to keep an eye on your order. Delivery windows vary, but you can expect your swim to ship within 3–10 business days.
Can I change or cancel my order?
If your order hasn’t shipped yet, email us at softgirlrecipe@gmail.com as soon as possible. We’ll do our best to catch it in time!
How do I take care of my swimwear?
To keep your swim in perfect condition:
Hand wash in cold water
Lay Flat to dry
Avoid harsh detergents, bleach, and wringing
This helps preserve the stretch, shape, and softness for seasons to come
Are you actually a sustainable brand?
We’re going to be real with you — sustainability is a big word, and as a new brand, we’re still learning what it truly means. From the beginning, we’ve done our best to make thoughtful choices, but we know there’s more to it than just using better fabrics.
Our mission is to one day fully embody what it means to be a sustainable brand — not just in materials, but in impact, production, and purpose. We’re proud to say that moving forward, all of our swimwear — including our upcoming one pieces — will be made using recycled nylon blends, and we’ll continue prioritizing planet-conscious decisions wherever we can.
That said, we believe in honesty: producing anything new still carries a footprint, and no brand creating new products can be truly “sustainable” without acknowledging that. Our values remain rooted in responsibility, transparency, and progress — not perfection.
We’re growing. We’re evolving. And we’re so grateful to have you with us as we build something that not only feels good, but does good, too.
